Frequently Asked Questions
Everything you need to know about bringing our curated home goods into your space.
What is your standard shipping timeframe?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days depending on your location.
How do you handle returns for fragile items?
We offer a 30-day return policy. If a fragile item arrives damaged, please email us a photo within 48 hours of delivery for a full refund or replacement.
Are your handmade textiles machine washable?
Most of our linens are machine washable on a delicate cycle, but we recommend air drying to preserve the integrity of the natural fibers.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. After this window, the order has likely entered our fulfillment process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Shop Pay.